Mike Tolley, Principal Consultant at Cogent (fm) Solutions, looks at the issues that concern the CCTV industry. Today Mike looks at the importance of service and the need for wider industry regulation.
The CCTV security industry as a whole does nothing to support itself. It is slowly putting itself into a downward spiral to doom. The industry accreditation organisations allow anyone to join as part of a paid up membership club.
I believe that anyone offering services as a company involving the supply, installation and maintenance of electronic security systems must operate from a commercial premises, not their domestic garage; manufacturers must also be members of the UK organisations if they wish their products to be sold and supported in the UK and must also have a supply and service base in the UK.
When an end user makes a complaint about a failure of service or standard against accredited members, it is often seen as a threat to the integrity to the ‘club’; as a lost membership fee. The complaints should be followed up and people/companies kicked out, and this information shared, so that they don’t just become a member of another club.
I have to ask: Does the industry care or are there enough people in it to always blame someone else for it going wrong?
Let’s take some ownership of this industry we are in, or it will wither away to becoming nothing more than a car boot sale with an engineer tagged on to it. If you don’t care, please leave it now and go back to facia or window fitting!
As a final note, as part of the industry regulation, I believe that, like manned guarding companies have to do, it should be compulsory for sales, service and installation staff to permanently carry company ID cards when at work.
In the light of the current security risk levels, why do so many people still open their doors to anyone who says that they sell security and then proceed to tell them all about their business and their security weaknesses?
Do you agree with Mike? Let us know what you think below.