Mark Harraway, Country Manager at Controlware explores the importance of the Operational Requirement.
However, one of the biggest issues facing consultants is managing customer expectations and creating the CCTV Operational Requirement (OR). It’s the historical trend for manufacturer’s functionality to drive the OR but this is the wrong way round, OR should drive product selection. Another common issue is when poorly-educated specifiers base a solution on budget. Without proper regard for what is actually needed, a solution is created that does not meet the OR required today, or in the longer-term by not being reliable, or providing poor quality video footage that cannot be used for evidential purposes. This leaves consultants stuck in the middle. At Controlware we have a different approach. Every expert design we undertake begins with an OR. The OR determines the functionality specification, which in turn drives budget requirement. This enables our partners, customers and the consultants who work with us, to make informed and realistic choices for the right system to meet the end-user’s needs i.e. the budget may determine the selection of a cheap PTZ or a high quality static camera but it should be the OR that dictates the final choice.