Helping channel partners get the most from IP based CCTV systems

March 2, 2011

CCTV channel interview with A&S International feature concering how Controlware can help CCTV installers and integrators get the most out of IP systems.

Q1. In what capacity do you work with traditional installers specializing in analogue technology? How do you complement each other?

Controlware: Due to our experience and skill set with IP video built up over the last 15 years we can offer the missing knowledge or support that the traditional analogue installer doesn’t have – This could be system design, commissioning, hardware sourcing (switches, servers etc.) or maintenance.

 

Q2. What are the usual problem areas (such as technology integration and installation techniques), and how do you solve them? How are compromises made?

Controlware: The usual problems are either around migration and leveraging legacy equipment and correspondingly any proprietary issues that might be faced such as telemetry or integrating hybrid systems.  The compromise is usually to either to have a managed migration plan that may involve additional hardware on a temporary basis or to accept reduced functionality for a period.

 

Q3. Has there been any case/project where it was simply easier to go all analog or all IP? Did you? Why or why not?

Controlware: We are currently rolling out a project for process control / improvement with a utilities company where, due to their IP VPN, it was easier to implement IP as all the WAN transmission infrastructure was already in place.  Therefore we could save costs and still improve remote site functionality and Health and Safety.

 

Q4. What can traditional installers do to better learn the IP/IT language?

Controlware: If installers wish to learn more about IP / IT then they should work with a trusted partner who has experience in IP and can help them develop their skills by working closely on projects and can then continue to help them in future opportunities through improved pre / post sales support.  This type of relationship is core to the Controlware partnership ethos.

 

Q5. What are you doing to better learn the analog/installation language?

Controlware: We understand the challenges that our installer partners face and we have a good knowledge basis on analogue implementation through undertaking industry recognized training but as we see IP as the future we don’t feel the need to invest heavily in this area.

 

Q6. What training programs are offered by manufacturers? What training programs are offered by IP/IT specialists like you?

Controlware: One of the challenges with manufacturer led training is that they are very product specific to that manufacturer whereas what the industry needs is wider IP / IT training on system design and networking such as switching technology, server specification or operating systems.  Within the Controlware group of companies we have a dedicated training organization called ExperTeach to provide exactly this missing link to our partners.

 

Q7. Is there any other support available, from manufacturers and from you?

Controlware: Most manufacturers can help with system design but again this tends to be limited to their own products and misses components like servers or switching or integration with legacy equipment.  Controlware are able to supply a complete consultancy, design and implementation service to what level the integrator requires.

 

Q8. How is effectiveness measured — number of new customers?

Controlware: This is difficult to measure – What I think you are seeing is different types of engineers coming through which allows traditional installers to bid on more and more IP based projects.  This in turn is opening up more business to them in different areas / verticals.

 

Q9. What is the working dynamics like between your company and the manufacturer partners when it comes to after-sales customer service/maintenance/troubleshooting of integrated, IP-based systems?

Controlware: We are able to provide 1st, 2nd and even 3rd line technical support as we understand IP completely and test / train all our pre / post sales engineers on all the products we supply and additional training on software and networking qualifications and undertake a lot of testing and systems approvals before signing over a project.  This is backed up by a full test and evaluation lab where we can fault find in the event of issues being highlighted by our integrators.

 

Q10. What issues can your company handle on itself, and what issues get referred back to the manufacturer partners?

Controlware: Due to the high level of training, test equipment and experience we can handle most problems ourselves and only refer back issues with things like firmware / software faults or clearly faulty hardware.  Most times we are able to give these manufacturer partners detailed feedback on the issues such as how and when the fault occurs and can be replicated, additional logging information or isolation testing to be able to eliminate other factors.

 

Q11. For customers who have come to adopt IP-based security products, what were the top three driving forces?

Controlware: I would say the drive is improved functionality and reliability, IP being seen as the technology of the future (increased deployment of structured cabling, remote communications etc.) and not having to rely on proprietary equipment.

 

Q12. How was the higher cost justified? How was ROI proved or improved?

Controlware: While the item to item cost maybe higher IP based systems have been shown to have a lower TCO than analogue and also RoI is shown through higher uptimes, greater resilience / redundancy and improved functionality and flexibility in deployment.

 

Q13. Among your customers, what verticals lean more toward using IP-based security equipment?

Controlware: Education is a key adopter of IP as they tend to be more forward looking but we are seeing more and more utility suppliers and infrastructure partners looking at IP as they upgrade networks and also Healthcare are looking more and more at IP.

 

Q14. Any specific vertical(s) that your company wishes to break into with networked security products? Why?

Controlware: Retail is always of interest due to the size of the estate and deploy base.  I also think that, with proper planning and implementation, that IP has a lot to offer in both legal compliance, health and safety and marketing as well as traditional security.

 

Q15. What are some issues that need to be addressed in order for networked security products to gain further traction and adoption?

Controlware: The knowledge base is a key point both in the installer base and system specifiers as is the entry price point of IP in certain areas.  Recording platforms / hardware also needs to be reviewed to make IP easier to adopt for both end users and the installers.

 

Q16. Any other anecdotal success stories? For the geographical markets/regions that you are active in (please identify which), what kind of growth in IP-based security systems are you expecting for 2011?

Controlware: We expect to see good growth in IP through 2011 but it is difficult to put an exact number on it due to the challenging global conditions in different regions.  What we are seeing, however, is not only a migration of traditional security to IP but also projects around process control and health and safety compliance – IP fits these types of installations due to their flexibility and reduced TCO costs as they are easier to install, integrate with existing infrastructure and provide far better redundancy options and these arguments can be carried back into the traditional installation base.

If you are interested in becoming a Controlware channel partner sign up here.

 


Growth anticipated for UK CCTV sales

January 7, 2011

CCTV sales in the UK is anticipated to grow at a CAGR of around 14.5% during 2010 – 2013, RNCOS acknowledged.

The CCTV/video surveillance market has been witnessing exponential growth for the past few years on the back of rising concerns for security and safety across the globe. The UK is one of the world’s topmost destinations in terms of development and maturity of CCTV market. As far as the number of cameras installed is concerned, the UK represents the most mature market in the world. With the government endorsement of public-area video surveillance, and emergence of other growth areas like, home security and wireless transmission of CCTV, the research report “Global CCTV Market Analysis (2008-2012, anticipates that the country’s CCTV sales will grow at a CAGR of around 14.5% during 2010 – 2013.

As per the RNCOS study, the UK market is predicted to witness sustainable growth (in terms of both value and volume) for the design, supply, installation, and maintenance of CCTV systems. The need to update legacy systems, new construction, and public security will drive this growth. Therefore, it is anticipated that digital systems and Internet Protocol (IP) cameras will dominate the market by 2013. A plethora of opportunities has emerged with the advancement of technology. We have analyzed the UK CCTV market in our research report along with the information on key players and other details about the country’s CCTV market.

The research also reveals that currently, the analogue CCTV market dominates the global CCTV market, but the scenario will change by the end of 2013. In future, network IP technology will emerge as the leading CCTV technology. Various factors that will drive the IP technology market in coming times have also been covered in the report. It also details the potential growth areas for the CCTV market along with the major roadblocks.


Find out more about Genetec’s Security Center

November 1, 2010

Genetec’s powerful Security Center is now available from Controlware UK. Find out the main benefits Security Center can provide below.

Flexible and Scalable

The Security Center’s open and distributed architecture makes it all possible. Choose your own hardware. Optimize the use of your existing infrastructure. Grow your system one camera or door at time to hundreds and thousands of cameras or doors. Or, take your unified security platform to new heights by merging your LPR, video surveillance, and access control systems from around the world into a single large virtual system.

Simple and Easy-to-Use

Experience a unique unified security solution unlike any other. Real-time monitoring, alarm management, and event reporting from all your security systems have never been easier. Benefit from advanced entity search functions, hierarchical views, a multitude of display tile patterns and context-sensitive widgets for door, camera, alarm, and PTZ camera controls.

Reliable and Secure

Get more than features. With the Security Center you get peace of mind. Encrypted client-server communication and integration with Microsoft’s Active Directory protect against unauthorized access to your system.You can also assign rights and privileges to different sites for secure multi-tenant and multi-site functionality. And advanced failover functionality ensures you systems is always up and running.

Highly Cost-Efficient

More than a solution with cutting-edge features, the Security Center is designed to save you money. Leverage your existing hardware and infrastructure investments. Get system upgrades without the compatibility issues typically found with multi-vendor solutions. Reduce your training costs through consistent approaches and workflows across multiple security applications. Deploy fewer client workstations as multiple security applications can now be monitored from a single interface.

Security Center is now available from Controlware UK. To find out more about Security Center click here or call Controlware UK on 0844 225 9 225 for expert advice and great product deals.


Find out more about Synergis Enterprise IP Access Control system

October 29, 2010

Genetec’s powerful  Synergis Enterprise Access Control system is now available from Controlware UK. Find out the main benefits  Synergis Enterprise can provide below.

Flexible

Synergis was designed with an open and distributed architecture. Build your system with IP readers or use what you already have and phase out older technology when you can. Integrate your access control system with other third-party systems like intrusion or building management. And distribute Synergis’ server components on many different network machines to optimize bandwidth.

Highly Scalable

Synergis Enterprise supports an unrestricted number of doors, controllers and client workstations. You can grow your system one door at a time. Or opt to scale your system across multiple buildings using a unique feature called Federation. Synergis Enterprise will meet all your growth objective head on.

Reliable and Secure

Reliability is an understatement. In case of server failure, Synergis’ offline mode ensures door controllers will continue to control access and record events. And benefit from security features like encryption and user-access privileges to enhance overall system security. You get an added layer of security in multi-tenant applications with a Partitioning feature.

Intuitive and Easy-to-Use

Synergis is the access control system of the Security Center unified security platform. This means you get the most ultra-modern and user-friendly interface on the market. Single-click widgets dynamically appear for you to unlock or lock doors or acknowledge alarms. Drag-and-drop features make it easy to review events, as well as cardholder pictures against live or recorded video. Look forward to reduced training costs and notice efficiency gains.

Synergis Enterprise is now available from Controlware UK. To find out more about Synergis Enterprise click here or call Controlware UK on 0844 225 9 225 for expert advice and great product deals.


Find out more about Synergis Pro IP Access Control system

October 28, 2010

Genetec’s powerful  Synergis Pro IP Access Control system is now available from Controlware UK. Find out the main benefits  Synergis Pro can provide below.

Flexible and Open Architecture

Synergis won’t lock you into a proprietary hardware solution. You can use what you already have or convert your older serial-based system with new IP-enabled controllers or readers; one at a time or all at once. You can set up your network the way you want. Distribute all of Synergis’ server components over many networked machines if that works best.

Customizable

Synergis allows you to customize your access control system with Genetec’s software development kit (SDK). You can easily integrate your business processes or third-party systems. System customization can also be extended to product features such as reporting templates. Users can define report content, organization, and more in advance without the need for external reporting tools.

Future-Proof

Choosing Synergis Pro means your access control system is future proof. You will benefit from new features as they are released with seamless version upgrades. It’s the same for the latest hardware technology; you will not be left behind. And if you want to extend your system beyond one building or across the country, moving to a Synergis Enterprise package is quick and easy.

User-Friendly

With Synergis Pro, you are equipped with an extremely intuitive user interface. Since Synergis is the access control system of the Security Center unified security platform, you get single-click widgets and task-oriented tools for quick decision-making. A simple setup for visitor management and badge design will benefit operators of all skill levels.

Synergis Pro is now available from Controlware UK. To find out more about Synergis Pro click here or call Controlware UK on 0844 225 9 225 for expert advice and great product deals.


Find out more about Synergis Standard – IP Access Control from Genetec

October 27, 2010

Genetec’s powerful  Synergis Standard IP Access Control system is now available from Controlware UK. Find out the main benefits Synergis Standard can provide below.

Flexible

You get a fully customizable system with the Synergis Standard package. The open and distributed architecture allows you to make all the decisions. Maximize the use of your network. Re-use existing equipment and wiring. Grow your system at your own pace. Flexibility means you can even merge multiple Synergis Standard systems into one large virtual system using a feature called Federation.

IP-Ready

With Synergis Standard, you benefit from innate IP capabilities. Set up and manage your door controllers and readers from any IP network. Log on remotely to handle up to thousands of events per second. Forget serial communication and invest in IP-ready security equipment.

Easy-to-Use

Synergis is the IP access control system within Genetec’s unified security platform, the Security Center. This means that you benefit from an ultra-modern interface with single-click widgets and intuitive access control features. And a simplistic visitor and cardholder management tool will make your job easier.

Powerful

Synergis Standard may be Genetec’s basic access control system, but it is loaded with avant-garde features. Use the automatic discovery tool for quick controller and door set up. Add new card formats with an embedded custom card format utility. And login remotely using a web client. A Synergis Standard system will give you everything you need, and more.

Synergis Standard is now available from Controlware UK. To find out more about Synergis Standard click here or call Controlware UK on 0844 225 9 225 for expert advice and great product deals.


Find out more about Genetec AutoVu – advanced ANPR system

October 26, 2010

Genetec’s powerful AutoVu ANPR (Automatic Number Plate Recognition) system is now available from Controlware UK. Find out the main benefits Security Center can provide below.

Unsurpassed Accuracy

AutoVu has some of the highest accuracy rates in the industry when it comes to license plate reads. You can rely on the AutoVu solution to capture vehicles within the camera’s field of view. Thanks to AutoVu’s Fuzzy Matching feature, you can ensure that license plates are correctly identified. You won’t miss a beat with AutoVu.

IP Connectivity

Having an IP-ready solution means you get real-time monitoring and identification of vehicles. You don’t have to wait to find out if a wanted vehicle is approaching your building or city. Data is wirelessly transferred over an IP network so you can take immediate action if a vehicle of interest is spotted.

User-Friendly

As part of Genetec’s unified security platform, the Security Center, AutoVu is very user-friendly. Use graphical maps to monitor hits and read locations. Click on a hit to display an image of the license plate, a color image of the vehicle as well as the date, time and location. And use the easy search function to enable quick investigations.

Easy to Install and Configure

Installing AutoVu is easy. Once the AutoVu Sharp cameras are up, you need minimal adjustments and configuration to get your system working. Your databases of wanted vehicles can be uploaded daily or automatically on a pre-set basis. It’s a simple three-step process: install you cameras, configure your system and upload your list.

AutoVu is now available from Controlware UK. To find out more about AutoVu click here or call Controlware UK on 0844 225 9 225 for expert advice and great product deals.